Robi Axiata

See how Kaz Software built a high-availability telecom eCommerce platform powering seamless sales and account services for over a million users.

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Telecom commerce demands perfection—millions of users, zero downtime, and fast-changing offers. Robi Axiata needed an eCommerce platform that could stay live 24/7, handle massive traffic surges during flash sales, and deliver real-time insights for dynamic market operations.

The Need

Robi Axiata required a high-availability eCommerce system capable of handling extreme scale, rapid content updates,

and always-on customer transactions.

• Support 1M+ monthly active users with 100% uptime

• Manage telecom product sales and account services in one platform

• Adapt quickly to new offers and campaigns

• Deliver real-time analytics for data-driven decisions

The Solution

We built a high-availability telecom eCommerce platform that powers Robi Axiata’s digital sales and account services, serving 1,000,000+ monthly active users with uninterrupted 100% uptime. The platform supports diverse product categories—devices, SIMs, broadband equipment, accessories, and digital service activations—while letting customers manage accounts, billing, recharges, upgrades, and support from one unified system. Its architecture uses load balancing, database replication, caching, auto-scaling, and fully redundant infrastructure to ensure seamless performance during everyday use and major traffic surges like device launches or promotional campaigns.
Robi’s custom back office enables rapid updates to inventory, catalogs, pricing, promotions, content, and operations without engineering cycles, allowing teams to react instantly to market shifts. Integrated analytics provide real-time insight into conversions, traffic patterns, popular products, system health, and customer behavior, enabling continuous optimization. This platform has become a core engine of Robi’s digital strategy—reliably scaling with demand while maintaining guaranteed uptime and supporting the telecom’s nationwide commerce operations.

The Challenge

Guaranteeing 100% uptime while serving over a million users required robust redundancy and scalable performance. From flash-sale traffic surges to dynamic pricing updates, every system had to be elastic, secure, and instantly responsive.

• Scalable Infrastructure

Handle millions of concurrent sessions with zero downtime.

• Peak Load Management

Maintain seamless performance during 10× traffic spikes.

• Dynamic Operations

Empower teams to launch new offers within hours.

• Integrated Analytics

Deliver real-time insight without compromising platform speed.

The Partnership

Our partnership with Robi Axiata focused on scaling performance without limits. Working closely with their IT, marketing, and commerce teams, we developed an architecture that guarantees 100% uptime, integrates account services seamlessly, and adapts instantly to market dynamics.
The platform was built on .NET Core, AWS Cloud, SQL Server, and custom analytics dashboards, combining telecom reliability with eCommerce agility.

Build scalable, high-availability digital commerce platforms with Kaz Software.

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Quality management

Kaz Software is a quality-driven software development company, committed to setting and maintaining high standards in engineering practices. We follow proven processes and comply with established quality and information security frameworks to ensure every solution is robust, secure, and built to last.

Quality management and information security compliance

Rigorous testing and validation at every development stage

Proactive system performance monitoring and coordination

“In telecom, there’s no pause button. We built a platform that performs flawlessly—day or night, sale or surge—so every customer interaction is instant, reliable, and rewarding.”